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The BBA Jags learn about TQM practices @TajSATS

As part of the “Principles of Management” course, SP Jain’s BBA Jags of the Jan 17 cohort from Mumbai were treated by Prof. Shrinivas Shikaripurkar to a practical understanding of Total Quality Management(TQM) practices by touring the state-of-the-art facilities of TajSATS at Mumbai near the Mumbai Airport’s International Terminal.

TajSATS Air Catering Ltd. is a joint venture of the Indian Hotels Company, popularly known as the Taj Hotels Resorts and Palaces, and SATS (formerly known as Singapore Airport Terminal Services).

The Taj Hotels Resorts and Palaces is part of the Tata Group, India's largest business conglomerate. The Tata Group has 98 companies spread across 80 countries in 6 continents.


SATS is a leader in airline catering and ground handling services in Asia.

Post refreshments, the proceedings commenced with a brief presentation by the Learning & Development Manager on the TajSATS legacy, its current processes & clientele. This was followed by a 1-hour tour of the actual facility where the students were briefed about Quality practices being followed by the Head Chef.

TajSATS strictly adheres to ISO 22000:2005 standards & leverages the HACCP approach towards food safety from biological, chemical & physical hazards during the production process. BBA Jags were taken through the various CCP steps whilst touring the facility including receiving area, sorting area, preparation area, storage area & dispatch area.

This visit was followed by a Q&A session where Mumbai’s BBA Jags posed a volley of questions to the organisers and culminated with a photo-op session as the Jags reflected over the learning moments spent within the premise.

Topics: BBA, Mumbai